Shipping, transport and delivery
#StayAtHome: We at the Garvalín Group want to send you a message of encouragement, trust and gratitude. THANK YOU FOR BEING WITH US FROM YOUR HOMES!
EVERYTHING WILL BE FINE
We are well aware of the complicated situation and, therefore, taking all precautions and following health guidelines, we continue working. Because we know that this situation is transient. Because very soon our little ones will once more fill parks, schools, beaches ... Because they will play, run, jump and live new adventures and, as always, we want to accompany their steps with more strength than ever. We want to do our bit in this complicated situation, and so we are extending the RETURNS DEADLINE to 60 DAYS.
We are following the recommended prevention, safety and hygiene measures in all our facilities during this situation. Our warehouse staff handle the products with gloves, in reduced shifts and following all health guidelines and instructions so that your online orders are not affected.
Our transport companies work on the basis of knowledge and safety of both their workers and you, our customers, who are waiting for your orders in your homes. Yes, the preparation, shipping and delivery times may be altered, but our priority is everyone’s health and safety. Fedex info HERE
Fedex Service impact related to COVID-19 Coronavirus
To facilitate the shipment, the information must be as accurate as possible, so a contact telephone number will be requested to solve any question and avoid possible errors in the address, absences...
- Peninsula and the Balearic Islands:
They are made by Seur in the following terms:
If your purchase exceeds € 30, the shipping is free. The amount of shipping costs for Spain is € 3.95 for purchases under € 30.
- International deliveries:
List of countries to which we ship:
- Delivery time will be extended on public holidays.
- Delivery time is extended holidays.
*In cases where the volume of orders involving the reduction of available stock or stocks to be communicated to the client a new delivery date will be the shortest possible . In the event that the product is discontinued or not possible to replenish stocks of the same , will communicate this to the client so that , by his own decision or select a new product with similar features and price , either cancel the order , in which case will proceed to refund any amounts delivered. If an unjustified breach of more than 20 days on the scheduled delivery date , the customer may request the revocation of the contract , the subsequent cancellation of the order and refund of the amounts paid . - There will be a default in delivery delay attributable to the customer by their own will or impossibility of its location and contact through the information provided by it.
Merchandise shipments daily from Monday to Friday, morning and afternoon , and always having finalized the address and time of delivery to the customer, who may establish a preference for a delivery date and time of their convenience. In this case, any responsibility for the delay in delivering the customer apply , never GARVALIN SHOES , SL
Upon delivery of the goods, the customer will receive the delivery note and a copy of the invoice . At the same time be sent to the email address provided by the customer's original invoice . If you do not receive the original invoice, the customer can request by email to the address tiendaonline@garvalin.com, indicating the holder of the bill, the corresponding order number and e- mail address where you want to receive it.