Shipping, transport and delivery

      

We want children to enjoy our footwear as soon as possible for that, we need the correct information. We will request a mobile phone and an email address. It is very important that you review all the shipping information before confirming your purchase. Please read carefully the following information is important to you. (1) International shipments (2) National shipments

 

(1) International shipments

We would love to ship our shoes around the world, but at the moment we only ship to the countries that you can see on this list. We hope to add more countries very soon.                                                                                    

What countries do we ship to?

  • Germany
  • Austria
  • Belgium
  • Denmark
  • France
  • Greece
  • Ireland 
  • Italy 
  • Norway 
  • Netherlands
  • Poland 
  • UK 
  • Sweden
  • Switzerland
  • Portugal
  • USA
  • Puerto Rico
  • Australia
  • Russia

                  

How long does our international shipments take?

  • The delivery time can be 48 / 72h * depending on the place of delivery
  • International shipments: FedEx
  • Portugal:Seur
  • Russia: Correos
  • The customer will always pay the shipping costs
  • Delivery time will be extended on public holidays.
  • Delivery time is extended holidays.

                                     

What is the cost of the shipments?

  • Portugal 4.95 € (Seur)
  • USA / Puerto Rico € 18 (Fedex)
  • Australia € 30 (Fedex)
  • Russia € 30 (Correos)
  • Rest of countries included in our list € 12 (Fedex)
  • International shipping costs are borne by the buyer

              

                                                           

(2) Peninsula and the Balearic Islands

They are made by Seur in the following terms:

  • In general, for peninsular destinations, delivery is made in 24-48 working hours * (orders placed before 2:00 pm from Monday to Thursday)
  • Orders confirmed after 2:00 p.m. will be sent the next business day. No deliveries are made by Seur on weekends.
  • If you have made the purchase from the Balearic Islands you will receive it in 48 / 72h.
  • We do not ship to the Canary Islands, Ceuta and Melilla.

If your purchase exceeds € 30, the shipping is free. The amount of shipping costs for Spain is € 3.95 for purchases under € 30.

                                                                                                                

*In cases where the volume of orders involving the reduction of available stock or stocks to be communicated to the client a new delivery date will be the shortest possible . In the event that the product is discontinued or not possible to replenish stocks of the same , will communicate this to the client so that , by his own decision or select a new product with similar features and price , either cancel the order , in which case will proceed to refund any amounts delivered. If an unjustified breach of more than 20 days on the scheduled delivery date , the customer may request the revocation of the contract , the subsequent cancellation of the order and refund of the amounts paid . - There will be a default in delivery delay attributable to the customer by their own will or impossibility of its location and contact through the information provided by it.

Merchandise shipments daily from Monday to Friday, morning and afternoon , and always having finalized the address and time of delivery to the customer, who may establish a preference for a delivery date and time of their convenience. In this case, any responsibility for the delay in delivering the customer apply , never GARVALIN SHOES , SL

Upon delivery of the goods, the customer will receive the delivery note and a copy of the invoice . At the same time be sent to the email address provided by the customer's original invoice . If you do not receive the original invoice, the customer can request by email to the address tiendaonline@garvalin.com, indicating the holder of the bill, the corresponding order number and e- mail address where you want to receive it.

                                  

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COVID-19

  • GARVALÍN GROUP SAFETY MEASURES

We are following the recommended prevention, safety and hygiene measures in all our facilities during this situation. Our warehouse staff handle the products with gloves, in reduced shifts and following all health guidelines and instructions so that your online orders are not affected. 

 

  • ONLINE-STORE SHIPPING AND DELIVERIES

Our transport companies work on the basis of knowledge and safety of both their workers and you, our customers, who are waiting for your orders in your homes. Yes, the preparation, shipping and delivery times may be altered, but our priority is everyone’s health and safety. Fedex info HERE

Fedex Service impact related to COVID-19 Coronavirus

  • https://www.fedex.com/es-es/service-news.html
  • https://www.tnt.com/dam/tnt_campaign_media/global_media_library/covid-19-docs/fedex-covid-19_service_impacts.pdf