Returns and exchanges

If you need to make an exchange or return, you can do so within 30 calendar days of receiving your order. You can send it by post mail or by the shipping company you want and when the package arrives to our store, we will do a refund the money in about 10 days.

The address to which you have to ship your return is:

Grupo Garvalin Calzados (Tienda Online)
Partida Pla de Sant Josep, 
p-1, no 150 p.o.box 1500 -
03293 Elche (Alicante)

      

- RETURNS

  1. Return defective pairs final or whose appearance is far from the features that are exposed on the web .
  2. Return if no conviction or satisfaction by the customer on the product purchased.

    

- EXCHANGES 
Change size for another pair of the same model and color, if still available in stock as of request this change. Remember that if you wish to make an exchange for any reason, you must first make a return then, make a new order.   
   
IMPORTANT:
  • Return shipping costs are borne by the customer.
  • The payback on the customer's account as a result of such refund shall be made within 10 days from receipt of the goods by GARVALIN SHOES SL  It is important to remember that this payment will be made according to the terms and conditions of your bank.
  • The return can not take place in any case if the products supplied were clearly put to use.
  • Products must be returned properly protected in their original packaging , in perfect condition (not damaged or soiled by the customer) with all accessories, instructions and documentation . They will be sent to the location specified by GARVALIN SHOES SL in the instructions for returning the product sent via email.
  • In the event that the return is not accepted by the supplier to understand that the product whose return is to have been used , these products remain in the distribution warehouse to be picked up by the customer, for a period not exceeding thirty days its return.
  • Nor may it returned the packages , fails to show any attachment to identify the sender (Order No., name, address,... ) 
  • The costs and risks associated with returning the product will be charged to the sender , who must be sent securely and with the necessary guarantees for the returned goods arrive in perfect condition.

     

Please, if you have any questions, send an email to tiendaonline@garvalin.com and we will help you in everything you need