1. Return defective pairs final or whose appearance is far from the features that are exposed on the web .
  2. Change size for another pair of the same model and color , if still available in stock as of request this change .
  3. Return if no conviction or satisfaction by the customer on the product purchased.

If our clients are in one of these situations , they have the possibility to contact us by writing an email to within 15 working days after receipt of the order, for our team to manage customer's request .

Return shipping costs are borne by the customer.

The payback on the customer's account as a result of such refund shall be made within 10 days from receipt of the goods by GARVALIN SHOES SL

The return can not take place in any case if the products supplied were clearly put to use .

Products must be returned properly protected in their original packaging , in perfect condition (not damaged or soiled by the customer) with all accessories, instructions and documentation . They will be sent to the location specified by GARVALIN SHOES SL in the instructions for returning the product sent via email.

In the event that the return is not accepted by the supplier to understand that the product whose return is to have been used , these products remain in the distribution warehouse to be picked up by the customer, for a period not exceeding thirty days its return.

Nor may it returned the packages , fails to show any attachment to identify the sender ( Order No. , name, address, ... ) .

The costs and risks associated with returning the product will be charged to the sender , who must be sent securely and with the necessary guarantees for the returned goods arrive in perfect condition .

Every person that you return your product will receive an email informing you of the amount of your refund.